Refund & Cancellation Policy
Last updated: 24 October 2026
This policy explains how you can cancel an order, report a problem, and get a refund from A N S FOODS ("ANS Foods"), Kakkazhom P.O., Alappuzha, Kerala, India. Because our products are packaged food, we cannot accept returns of opened products or returns for change of mind, but we will always make things right if something is wrong with your order.
1. Cancellation
- You can cancel an order free of charge before it is dispatched. Contact us on WhatsApp/phone or email with your order ID.
- Once an order has been dispatched, it cannot be cancelled. You may refuse a Cash on Delivery order at the door, but repeated refusals may lead us to disable Cash on Delivery for you.
- We may cancel an order if a product is unavailable, the address is not serviceable, or payment fails. If you had already paid, you get a full refund.
2. Damaged, wrong, missing or expired items
You are eligible for a free replacement or a full refund of the affected item if:
- the product arrives damaged, the pack is torn or tampered with, or the contents are spoiled;
- you receive the wrong product or a product is missing from your order; or
- the product is past its expiry date on delivery.
To claim, contact us within 48 hours of delivery with your order ID and clear photos of the product, the pack (showing the batch and expiry details) and the outer shipping box. Please keep the product and packaging until the claim is settled. We may ask you to return the item; if so, we arrange or reimburse the return shipping.
3. Not eligible for return
- Opened or partly used packs, unless the product was defective or expired on delivery.
- Change of mind, taste preference, or ordering the wrong product by mistake.
- Claims reported more than 48 hours after delivery.
- Damage caused by improper storage after delivery.
4. Refunds
- Approved refunds are processed within 2 working days of approval (or of cancellation of a paid order).
- Refunds for online payments go back to the original payment method (UPI, card, net banking or wallet) through Cashfree Payments. The amount usually reaches your account within 5–7 working days, depending on your bank.
- For Cash on Delivery orders, refunds are made by UPI or bank transfer to an account you give us.
- If money was debited but your order was not confirmed, the amount is refunded automatically, usually within 5–7 working days. If it is not, contact us with the transaction reference.
- Shipping charges are refunded when the whole order is cancelled before dispatch or when the problem was our mistake.
5. How to contact us
A N S FOODS (Proprietor: Neena Yesudas), Kakkazhom P.O., Alappuzha, Kerala, India. Email: ansfoods1234@gmail.com. Phone: +91 96337 17330, +91 97466 53300, +91 92077 33003. Please mention your order ID.